Disclaimer
All prices are subject to change without notice.
Cost of services
Salon service prices are determined during the consultation and may vary based on the experience level of your stylist and the services and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair.
Confirmations
As a courtesy, we will send a text and/or email to confirm your service appointments beginning two days before your appointment date. If you do not respond to your text and/or email, we will attempt a second confirmation one day before your scheduled appointment.
If we have not received a response, we will attempt a phone call. If we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
Cancellation, Deposit, and Prepayment Policies
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request you provide at least 24 hours notice to cancel any appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed two days and one day in advance because we know it is possible to forget an appointment you booked months ago. Since the services are reserved for you, a cancellation fee may apply. Anaala Salon and Spa reserves the right to require prepayment.
Late Arrivals
We regret that late arrivals cannot always receive an extension of scheduled times because of booking restrictions and will be responsible for full-service fees.
Adjustment Policy
If, for any reason, a client is dissatisfied, please inform our Guest Care Coordinator before leaving the salon. Hair services needing an adjustment, must be scheduled within seven days of the initial service. We will make every attempt to accommodate our guests and any adjustments. Please understand that if a guest schedules an adjustment and does not show up, that is considered as forfeiting your complimentary adjustment. You are still able to set up an appointment, but you may be charged for the additional service.
Payment Policy for Services Provided to Minors
At Anaala Salon & Spa, we want to keep things simple, clear, and positive for everyone.
Who’s responsible for payment?
The name on the credit card is the person legally responsible for all charges made with that card — even if the card is used by someone else, including your child.
When a minor uses a parent’s card
If your child uses your credit card to pay for services, we will assume they have your permission. We are unable to know or verify private family arrangements about spending.
If there’s a dispute
If a payment is disputed after services have been provided, we will share our service records with your card company. If the charge is reversed, we will issue a direct bill for the balance owed, plus any fees we incur from the dispute.
Avoiding misunderstandings
To make things smooth, we suggest that parents or guardians:
Protecting everyone
In cases of repeated disputes or unauthorized payments, we may need to require in-person cardholder payment or decline future appointments.
Thank you for helping us keep our payment process fair and respectful for everyone.
