Disclaimer
All prices are subject to change without notice.
Cost of services
Salon service prices are determined during the consultation and may vary based on the experience level of your stylist and the services and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair.
Confirmations
As a courtesy, we will send a text and/or email to confirm your service appointments beginning two days before your appointment date. If you do not respond to your text and/or email, we will attempt a second confirmation one day before your scheduled appointment.
If we have not received a response, we will attempt a phone call. If we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
Cancellation, Deposit, and Prepayment Policies
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request you provide at least 24 hours notice to cancel any appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed two days and one day in advance because we know it is possible to forget an appointment you booked months ago. Since the services are reserved for you, a cancellation fee may apply. Anaala Salon and Spa reserves the right to require prepayment.
Late Arrivals
We regret that late arrivals cannot always receive an extension of scheduled times because of booking restrictions and will be responsible for full-service fees.
Adjustment Policy
If, for any reason, a client is dissatisfied, please inform our Guest Care Coordinator before leaving the salon. Hair services needing an adjustment, must be scheduled within seven days of the initial service. We will make every attempt to accommodate our guests and any adjustments. Please understand that if a guest schedules an adjustment and does not show up, that is considered as forfeiting your complimentary adjustment. You are still able to set up an appointment, but you may be charged for the additional service.
